faq

Do you offer a refund?

No, Once we have started creating your project we will pay for services like hosting, domain names, stock images and templates. That’s why it’s not possible for us to offer a refund.

When is payment required for your design and development services?

For small projects, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point, with the final third due upon completion of the project.

What kind of technology do you support?

We specialize in XHTML, CSS and Flash, but are very experienced with JavaScript, DHTML, XML, PHP, and others. Although it’s unlikely, if there’s something we can’t do, we can reach out to our network of partners for additional services (at no additional cost to you).

What is search engine optimization?

Search Engine Optimisation is all about getting your website higher up in the search results on search engines such as Google. The higher up the results you are the more traffic (and customers) you’re likely to get.

There are many aspects that go into achieving good SEO, and one of the most important is the copy (words) on your website.  Focus on well written, keyword rich and appropriate content is the key.

Do you redesign existing websites?

Yes we do. We can re-design your site retaining your company corporate style or we can re-design to give you a complete new image.

I already have a website and I need it updated. Can you help me?

Yes, we would be happy to look at your existing website and give you a quote for updating it.

How much will a website cost?

The cost of a web site varies depending on the site and complexity. We do have various packages that include certain sets of features, but most projects are custom built for the client. If you give us a call we will be pleased to discuss with you,  your website design requirements and give you a quotation based on your unique needs.

Is there training provided for the use of CMS based websites?

The Content Management Systems really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available  to run through the procedures or answer any queries you may have.

Can I see how many visitors I’ve had to my website?

Yes we can provide web tracking software which records where you visitors are coming from and which pages they looked at, which search engines are being used, which phrases are being typed into which search engines and many more interesting web tracking facts which you should find useful for future marketing campaigns.

Do I get email addresses associated with my website?

Yes. You will receive custom email addresses with the domain of your website. The amount of addresses you receive depends on package you purchase but is always upgradable.

What if I want to setup and manage my own email and web settings?

If you would like to be able to administer your own hosting account we can provide you with access to your online cPanel which will allow you to add, delete and modify E-mail addresses, FTP accounts more. Contact us for details.

Can you provide all our web design and hosting services?

Yes – we are your one stop shop providing all your web services. No more – not knowing who to call if you have problems – we can register your domain name – design your website – provide your web hosting and arrange your email accounts for you.

Will my website be responsive and mobile ready?

All websites are built to suit, but in general terms, almost all of our websites are fully-responsive.

Are there any hidden costs associated with your services?

No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, we work hard so that the outlined price quote is strictly adhered to. Web design is very much an evolutionary process and often clients change the scope of a project once underway. If the need to alter the price quote arises, we will communicate this to you before any extra work is started. If changes and/or additions are requested by the client additional costs will be agreed to.

Will my website design be search engine friendly?

All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc. To gain maximum visibility by the search engines, we highly recommend utilizing our comprehensive SEO services.

How should I supply the content for my website?

It is helpful to us if you are able to provide your text in electronic form – for example, the files output by MS word or similar format. If this is not possible, we can help get your information ready for use on the website. We will also provide you instructions on how to upload the material via FTP or email.

What services do you offer in addition to web design?

We offer full support services for any website we design and are always available should you encounter any problems or require any enhancements. We offer website maintenance, web hosting, seo and marketing, domain registration, graphic desig.

Will we need to have a face to face meeting to begin the project?

In the majority of cases a meeting isn’t necessary and most of our websites are generally completed with contact via email, telephone, and instant messaging services such as Skype. We place suggested website designs online via, our secure testing server for you to view the work in progress. This way we can have regular communication to ensure you are getting exactly what you expect from the Selman Design team.

How long will it take for my web project to be completed?

The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will make every effort to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text) to be sent to us by the client. For most projects, we try to work within the 1-2 week time-frame.